Textbook in PDF format Over the past three decades the Professional Service Firm (PSF) sector has emerged as one of the most rapidly growing, profitable, and significant in the global economy. In 2013 the accountancy, management consulting, legal, and architectural sectors alone generated revenues of US$ 1.6 trillion and employed 14 million people. PSFs play an important role in developing human capital, creating innovative business services, reshaping government institutions, establishing and interpreting the rules of financial markets, and setting legal, accounting and other professional standards. The study of PSFs can offer insights into the contemporary challenges facing organizations within the knowledge economy, and deepen understanding of more conventional organizations. Despite their significance, however, PSFs have until recently remained very much in the shadows of organizational and management research. The Oxford Handbook of Professional Service Firms marks the coming of age of PSF scholarship with a comprehensive and integrative exploration of current research and thinking on PSFs, featuring contributions from internationally renowned scholars in the fields of organizational and management studies. It is divided into three distinct sections - the professions, the firms, and the professionals that work within them - and covers subjects from governance and leadership to regulation, entrepreneurship, and diversity. Bringing together a broad range of empirical and theoretical perspectives, the Handbook offers many potentially important insights into the contemporary challenges of organizations in the knowledge economy and suggests new lines of inquiry that may shed further light on the activities and performance of PSFs and the professionals who work within them. Researching Professional Service Firms: An Introduction and Overview / Laura Empson, Daniel Muzio, Joseph P. Broschak, and Bob Hinings Professional Service Firms in Context Theoretical Perspectives on the Professions / Roy Suddaby and Daniel Muzio Dynamics of Regulation of Professional Service Firms: National and Transnational Developments / Sigrid Quack and Elke Schüßler Internationalization of Professional Service Firms: Drivers, Forms, and Outcomes / Mehdi Boussebaa and Glenn Morgan Organizations and Occupations: Towards Hybrid Professionalism in Professional Service Firms? / Ian Kirkpatrick and Mirko Noordegraaf Professional Ethics: Origins, Applications, and Developments / Ronit Dinovitzer, Hugh Gunz, and Sally Gunz Sources of Homogeneity and Heterogeneity across Professional Services / Andrew von Nordenflycht, Namrata Malhotra, and Timothy Morris Professional Service Firms: Management and Organization Leadership and Professionals: Multiple Manifestations of Influence in Professional Service Firms / Laura Empson and Ann Langley Governance in Professional Service Firms: From Structural and Cultural to Legal Normative Views / Huseyin Leblebici and Peter D. Sherer Strategy and Strategic Alignment in Professional Service Firms / John Mawdsley and Deepak Somaya Service Innovation in Professional Service Firms: A Review and Future Research Directions / Michael Barrett and Bob Hinings Entrepreneurship and Professional Service Firms / Markus Reihlen and Andreas Werr Marketing and Reputation within Professional Service Firms / William S. Harvey and Vincent-Wayne Mitchell Client Relationships in Professional Service Firms / Joseph P. Broschak Outsourcing and Offshoring of Professional Services / Mari Sako Professional Service Firms: Individuals and Interactions Interplay of Professional, Bureaucratic, and Entrepreneurial Career Forms in Professional Service Firms / Laurie Cohen Teamwork and Collaboration in Professional Service Firms: Evolution, Challenges, and Opportunities / Heidi K. Gardner Professional Service Firms and Identity / Mats Alvesson, Dan Kärreman, and Kate Sullivan Knowledge and Learning in Professional Service Firms / James Faulconbridge Diversity and Inclusion in Professional Service Firms / Hilary Sommerlad and Louise Ashley Strategic Human Resource Management and Performance Management in Professional Service Firms / Juani Swart, Nina Katrin Hansen, and Nicholas Kinnie Index