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Category:
Language:
English
Total Size:
1.0 GB
Info Hash:
78AB826153EEFB95129321E2DAFE722D9AB4A96D
Added By:
Added:
Sept. 11, 2024, 5:52 p.m.
Stats:
|
(Last updated: May 1, 2025, 6:32 p.m.)
| File | Size |
|---|---|
| Get Bonus Downloads Here.url | 183 bytes |
| 1 - Introduction.mp4 | 48.4 MB |
| 2 - Agenda of the course.mp4 | 7.1 MB |
| 3 - Complaints Gift or Curse.mp4 | 12.2 MB |
| 22 - Self Assessment.mp4 | 13.1 MB |
| 23 - Action Plan.mp4 | 10.5 MB |
| 24 - Quiz-Answers-Handling-customers.pdf | 167.3 KB |
| 24 - Quiz-Handling-customer.pdf | 133.3 KB |
| 24 - Test.mp4 | 5.9 MB |
| 25 - Conclusion.mp4 | 8.4 MB |
| 4 - Service Recovery Paradox.mp4 | 46.2 MB |
| 5 - Customer Value Pyramid.mp4 | 59.5 MB |
| 6 - Moment of Truth Levels Their Outcomes.mp4 | 57.2 MB |
| 7 - Case Study Poor Customer Service Negligence.mp4 | 2.4 MB |
| 7 - Case-Study-Poor-Customer-Service-Negligence-is-Equivalent-to-Professional-Suicide.pdf | 175.8 KB |
| 8 - Case Analysis Necessary Tips.mp4 | 54.5 MB |
| 10 - Dos Donts in Handling Complaining Customers.mp4 | 26.8 MB |
| 9 - Handling Complaints LEAFF Model.mp4 | 34.3 MB |
| 11 - Types of Difficult Customers Strategies to Handle Them.mp4 | 174.3 MB |
| 12 - Product Process Knowledge.mp4 | 95.7 MB |
| 13 - Ownership Empathy.mp4 | 34.4 MB |
| 14 - Case Study Poor Complaint Handling Lack of Ownership Led to Financial Loss.mp4 | 3.4 MB |
| 14 - Case-Study-Poor-Complaint-Handling-Lack-of-Ownership-Led-to-Financial-and-Reputation-Loss.pdf | 162.0 KB |
| 15 - Case Analysis Necessary Tips.mp4 | 74.5 MB |
| 16 - Networking Relationship.mp4 | 8.5 MB |
| 17 - Case Study Where did they go wrong.mp4 | 3.1 MB |
| 17 - Where-did-they-go-wrong.pdf | 179.7 KB |
| 18 - Case Analysis Necessary Tips.mp4 | 56.1 MB |
| 19 - Developing Retention Strategies.mp4 | 143.8 MB |
| 20 - 4 Strategies to say professionally No.mp4 | 40.4 MB |
| 21 - Importance of Good Will LetterEmail in relationship Enhancement Sample Email.mp4 | 43.2 MB |
| Bonus Resources.txt | 386 bytes |
Name
DL
Uploader
Size
S/L
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442.2 MB
[0
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1]
2023-10-24
| Uploaded by freecoursewb | Size 442.2 MB | Health [ 0 /1 ] | Added 2023-10-24 |
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793.1 MB
[0
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2023-10-24
| Uploaded by freecoursewb | Size 793.1 MB | Health [ 0 /0 ] | Added 2023-10-24 |
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2.1 GB
[23
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41]
2023-10-22
| Uploaded by freecoursewb | Size 2.1 GB | Health [ 23 /41 ] | Added 2023-10-22 |
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598.3 MB
[0
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7]
2023-10-28
| Uploaded by freecoursewb | Size 598.3 MB | Health [ 0 /7 ] | Added 2023-10-28 |
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412.3 MB
[19
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2023-10-27
| Uploaded by freecoursewb | Size 412.3 MB | Health [ 19 /20 ] | Added 2023-10-27 |
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151.6 MB
[0
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1]
2023-06-02
| Uploaded by freecoursewb | Size 151.6 MB | Health [ 0 /1 ] | Added 2023-06-02 |
NOTE
SOURCE: Udemy Handling and Servicing Customers For Retention and Growth FreeCourseWeb
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